Frequently Asked Questions


  • Q1. What is Aonetrips.com?
  • Q2. Is it necessary to register on Aonetrips.com to book a car?
  • Q3. What type of cars Aone Trips can provide?
  • Q4. What Types of Services Aone Trips provide?
  • Q5. What is the rental structure for local, transfer and outstation car rental?

AONE TRIPS is a professional cab rental service provider driven by commitment and passion to deliver matchless facilities to the clients. An extensive fleet of modern and most comfortable vehicles to provide services to our clientele is testimony to this fact. Our associates are at every prime location of Delhi NCR region and other destinations. This enables us to fulfil cab requirement at short notice with least shiftless run and time. We drive 24 hours a day 365 days a year to cater to car rental requirement. We are currently providing cabs to clients belonging to diversified sectors.

No! You can use the services of Aone Trips fully without the need to register. You just need to provide your details at the time of booking.

We provide economy, sedan, prime sedan and luxury cars as well, as per guest requirement. We have a fleet of brand new versions of Dzire, Toyota Etios, Toyota Innova, Toyota Innova Crysta etc

Aone Trips provides local, transfer and outstation car rental services to its valued clients. Aone Trips provides outstation tour packages from source cities for visiting top tourist destinations in India. Tourists can opt for round trip, one way trip or multi city trip. Round-Trip: You can choose car hire for pickup from airport, railway station, hotels or any other place for any destination and back to the pickup point. One-way Trip: You can choose car hire for pickup from airport, railway station, hotels or any other place for any destination and drop at the preferred location in the destination. Multi-city Trip: You can choose car hire for pickup from airport, railway station, hotels or any other place for different destinations in country and drop at the preferred location. Aone Trips Airport Transfer services in Delhi assure the satisfying travel from any location in the city to the chosen destinations including local and outstation. It provides round-trip, one way trip and also multicity trip.

1) Local Kms - 8Hrs/80Kms
2) Outstation - One day means Calendar day (From Midnight 12 to Midnight 12)
3) Local rental charges will be calculated on Hourly basis / Kms Run, The charges would be applicable for 8Hrs. / 80 Kms. Under similar package. After which the trip becomes chargeable under different package.
4) For outstation travel one calendar day will be calculated from 0000 Hrs. Midnight to 2400 Hrs midnight .For extra run an additional days charge per day +additional Kms. Run per day as logged will be charged extra. All other charges as toll fees, border entry permit fees, drivers allowance and night halting charges for the vehicle will be charged extra. All other charges as toll fees, border entry permit fees, drivers allowance and night halting charges for the vehicle will be charged extra.

Some of Your Questions


Q6. How is the total fare/price calculated for an outstation car rental service?

Outstation car rental fares constitute of various components as below:
1. Per KM Rate: The base rate which will be charged on every KM toured. The rate varies with car models.
2. Minimum KM charged per day:A minimum distance to be charged for every day of cab usage. If the actual travelled distance is higher, the later will be charged. Commonly the minimum distance charged per day is 250 KM. Please see the following example for simplicity: If the cab is used for 3 days the minimum we will charge you for is 3x250=750 Km, in case your actual usage for the three days (combined) is less (say 500 Km) we will still charge you for 750 Km and in case your usage is higher than 750, we will charge you for your actual KM used. .
3. Daily Driver allowances: For outstation travel customers need to pay driver allowances. There are provisions of separate day and night allowances.
4. Toll, parking and state taxes, entrance to famous sites and monuments: User will have to pay all travel charges like taxes, toll etc. applicable when the car returns back to its location (garage) after dropping the client to his destination.
5. Definition of a day: Day is defined as 12 midnight to next day 12 midnight for all the calculation purposes.

Q7. How is the total fare/price calculated for a local car rental service?

Local car rental fares constitute of following components:
1. Base fare : A base rate will be charged. The base fares are usually available as 8 hour 80 KM packages.
2.Extra KM charges: If the actual travel is more than the KM mentioned in the base package, additional amount per extra KM to be paid.
3.Extra hour charges: If the actual hours are more than the usage hour mentioned in the base package, extra amount per additional hour need to paid.
4.Toll and parking charges: Charged on actual at the end of the journey. Settled with the company in return for the relevant receipts. Call Aone Trips helpline in case of any discrepancy.

Q8. What is the mode of payment? Can I use cash on delivery?

We accept all major credit and debit cards. We accept Cash Cards and Net Banking as well. We accept the following Credit Cards: MasterCard, Visa, Diners Club Debit Cards and Cash Cards: Canara Bank, Andhra Bank, Axis Bank, Bank of Baroda, Bank of India, ABN-AMRO, Barclays, Central Bank of India, Citibank, Corporation Bank, Dena Bank, Deutsche Bank, The Bank of Punjab, HDFC Bank, IDBI Bank, Indian Bank, Indian Overseas Bank, IndusInd Bank, ING Vysya, HSBC, ICICI Bank, Karur Vysya Bank, Lakshmi Vilas Bank, Karnataka Bank, Punjab National Bank, Standard Chartered, State Bank of India,Syndicate Bank, Federal Bank, Union Bank of India, YES Bank, South Indian Bank, ItzCash Net Banking: Federal Bank, Axis Bank, State Bank of India, Citibank, HDFC Bank, ICICI Bank, J&K Bank.
Kindly note that there is no provision of cash on delivery

Q9. Do I get any discount/coupon benefits while booking a car from Aonetrips.com?

Yes, Aone Trips provides discount and coupon benefits for its valuable customers on regular intervals and during festive season along with cash back facility. You can follow us on Facebook, twitter, Instagram and also subscribe our YouTube channel to get to know about cash back deals and coupon benefits. You can also subscribe newsletter available on our website for best coupon deals.

Q10. Can I book a car for someone else on Aonetrips.com with my debit/credit card?

Yes! You need to mention the card holder details for the card payment but you can enter anyones name for the car booking.

Q11. Is it totally safe to use my credit/debit card on Aone Trips website? Do you store my card number and details?

It is completely safe to use our site. We have partnered with Paytm, PayU, Instamojo etc for the payment gateway. These provide a 128-bit SSL encryption technology compliant solution which is certified by VeriSign. We do not store any card details.

Q12. How do I know that car booking is confirmed?

An SMS will be sent on the registered mobile number and also an email will be sent on the registered Email ID with a confirmed booking status.

Q13. What if the car does not show up after confirmed booking?

We try to provide you punctual service, however if cab doesn’t show up due to reasons beyond human capability like any natural calamity, heavy rains, riots, curfew, sudden technical fault etc then amount will be refunded.

Q14. Can any outstation duty be converted into local duty?

No. If cab is booked for out station duty then it should be used for outstation only. If you want to use cab for local duty then please make a separate booking by calling our customer support.

Q15. Can I cancel a booking made on Aonetrips.com?

Yes! Customers may cancel the booking 24 hour prior to the time of trip, without any cancellation charges for the services. If cancellation of the trip is requested within 24 hrs of the pickup time, then following conditions will apply:
Multi Day trip: The charge for the first day would be deducted from the entire amount and refund will be made to the customer.
Single Day trip/ Airport Transfer: No Refund will be issued to the customer.
Airport Transfer: Not any cancellation charge if cancelled at least 2 hours prior of pickup time.

Q16. What are the cancellation charges?

Multi Day trip: The charge for the first day would be deducted from the entire amount and refund will be issued to the customer. Single Day trip/ Airport Transfer: No Refund will be issued to the customer. Airport Transfer: Not any cancellation charge if cancelled at least 2 hours prior of pickup time.

Q17. What happens if I need a change in itinerary during my trip?

Yes you can do. You need to make a new booking by contacting our customer support.

Q18. Can I change my booking?

Yes definitely. You can change the booking date till 1 day before the booked date without any charge. There will be a cancellation charge after that, as per our cancellation policy.

Q19. What are the cities of operation of Aone Trips?

We operate from Delhi, Noida, Gurugram, Jaipur, Agra, Chandigarh and Dehradun. From these source cities we provide cabs for anywhere in India. We have fully operational offices in these source cities.

Q20. Can I open Aone Trips website on my mobile phone?

Yes you can open in your mobile phone with platforms like android, windows, iOS along with PC, Tab, iPad and laptop.